Global Design And Business

Should we keep information of all bids
Various market Entities That the offer. The
only bank-level Clearly Loyalties Are Useful:
the entity already know us and knows the Capacity THEREFORE
Refund and credit We Can offer.
This CAN be good if Our Ability to
Reimbursement is Insufficient to Meet the Requirements of the
That operation we request, Since the Period
to study the Feasibility of the operation Will Be short.
In Addition, Tend to favor Financial Institutions
Give or Better Treatment Who Have to loyal customers
working with Them for Some Time.
Still, Facing a credit transaction, it is interesting
Consider Negotiating with More Than One bank. The
Typically, first go to the bank with Which we work
Usually, But Should Have Other Options;
is adviseable to seek to serve Until Other Offers
Our supply bank to “always” be
Better for us / as.
When we get to choose with the Financial Institution
to Perform the operation, We Must Consider
These factors:
-Type of Operation: For Some Operations, Such As
eg export banking business or
leasing transactions, There Are Financial Institutions
really specialized, Which Provide Better dog
general banking conditions.
-Level and Business Relationship We Have with the
Financial Institution in particular.
-Return to the Provider for the May transaction
bank.
“Market situation and Other Factors, as
That May Affect the operation and
Behavior of the Financial Institution.

Banks, savings banks and other entities
financial institutions should meet certain standards
each and every one of the credit operations as
deposit. These rules are specified in
various circulars of the Bank of Spain.
Then we will see information from different
financial institutions and the implications of the
Bank of Spain regulations in this regard.
The brochure
In every branch of the different
financial institutions must have a booklet with all
price rates that entity has in place to
publicly available.
So when we go to a bank to ask for information
we have a reference point which are the
maximum costs that are going to implement.
And are highest, because if we make a good
negotiation can get these costs are
reduced.
Prices of products and services are set by the entity
freely only have an obligation to inform
of your rates to the Bank of Spain before you start
implementation. For its part, the Bank of Spain has fifteen
days to make appropriate objections. Please communicate
nothing, the rates will take effect.
We must not confuse this brochure brochures
promotional for the various operations
can be found in the bank branch, which
we also find, for the particular product,
information on deadlines, amounts, interest,
commissions, interest payment, guarantees.

Rates
There are several things to know about the rates that we
the bank can apply:
“The price of each product or service can not be
superior to that shown in the tariffs. As noted,
we can get that price cuts if we are
a skilled negotiator.
“All trades must be in the brochure along with
its rate.
“The commission or expenses charged should apply
on operations or services actually rendered.
While the bank will not lend us money, we deduct
the effect, etc.. can not charge anything.
“The bank should make specific reference to service
claims of the Bank of Spain and the
rules governing the transparency of operations
bank.
When an entity provides a dossier of charges which
cumbersome and difficult to understand or manage, we can
demand a comprehensive summary of it, since the
Bank of Spain requires “the existence and availability
a brochure and prices and valuation rules so
invite your inquiry.
In product brochures that we cited
above can be detailed the same rates,
and at this point where we must be especially
cautious, because the interest rate on the transaction
can be very favorable and yet there may be
about high fees for early repayment
the loan, management, for study, etc..
The bulletin board
In each bank branch must be a board
ads located in an area easily visible to the public,
with the following information:
-Preferential interest rates (which gives the best
customers).
-Types that apply to overdrafts.
-Types that apply to credit account exceeded
or differential penalty on the interest rate agreed
concerned.
The prime rate shall be expressed in rates
annual percentage equivalent (TAE, ie with
expenses and commissions) and end up (at end of
contract).
Interest rates set forth in percentage rates
no annual percentage rates usually coincide with
nominal, which are the ones we hired. We
observe differences in hundredths, and even some
tenth of a point, because the calculation of the APR takes into
account over time and inflation).
Still, the published rates we can build
ask a reference for the negotiation.
Communications
The Bank of Spain also marks the minimum
to be contained in the correspondence that you send
the bank on our lending operations and
the use of banking services. They are:
-Amount of contributions.
-Amount of interest arising.
-Amount of principal amortization of loans or
credits.
-Period corresponding to the liquidation, the date
start and end.
“Interest rate applied.
Debits-implementing the settlement.
-New balance.
-Taxes liquidated, with the type and basis of calculation
on it.
The bank, if we refer to a loan transaction
Assessed preset at the time of signing the operation,
have the option of replacing all the details by the
inclusion in the contract of a table of payments and
depreciation, for, in which case the bank
only be required to provide documentary evidence of
the charges you made.

 
We have analyzed the characteristics of loans
and credits, but these are the only instruments
involved in obtaining financing. Additionally,
employer may have the following products:
leasing, renting, factoring and trade discounts. Let
to define and see the features of each of them:

LEASING
Leasing, also known as lease,
is a simple financial instrument that allows us to
finance up to 100% of purchase value. It is a
contract by which a leasing company we
gave the use of a good (we are the tenant) for a
time period provided in exchange for a fee
monthly. At the end of the lease term, we granted
a call option on the property.
The assets are transferred to the equipment
(computer equipment, machinery, parts of
transport) or property for purposes
business or professional (industrial, local
business, etc.).. They are subject to stock leasing
or housing for use by particular holder
economic activity.
Leasing is a product that allows us to:
To fund 100% of the purchase price, higher than
percentage of other forms of financing.
· Flexible payment program allowing
adapt to our possibilities, depending on our
needs or expectations.
To fund the acquisition of the assets of our company
in terms consistent with the economic life of assets.
This makes it easier to have a balance sheet structure more
balanced, fixed asset financing resources
medium and long term period in which, moreover,
collect the fruit of the investment. This is known
as self-financing of investment and occurs on
particularly in the incorporation of goods that increase
production. The cost is going to pay to performance
one’s own good.
• The rental property, with the particularity that a
When completed the contract, we can choose to purchase,
to renew or surrender the property to the lessor.
To defer I.V.A. · incurred in the operation as it
bearing as they go to meet the quota,
fact that other forms of financing or payment of
own funds allow. There is only one exception:
at the time exercised the purchase option;
in which case the I.V.A. accrues in its entirety.
· Deferred tax deduction because it allows the base
tax or corporate income tax in the calculation
net performance of economic activities
our I.R.P.F. to double the tax depreciation
(or triple in the case of SMEs) to 100% of the
interests, reducing the financial cost of the tax -
operation.

RENTING
The renting is a full service, medium and long term
rental and all services necessary for the
proper functioning of the property. On completion
have no way of option.
Before the contract ended, we agreed with the
company renewal or otherwise of the operation. If not
renewed, the contract ends with the return of the property.
At the end of the lease the property becomes the property of
provider, who may sell or extend the lease.
Its purpose is the replacement of equipment by others to
completing the contract. Therefore it is thought
primarily to facilitate the use and enjoyment of
all those goods that require renovation
continuously since the specifications and
technology are particularly affected by the
risk of obsolescence.
Assets covered by renting are:
- Capital goods. Investment in technology, equipment
computer hardware, software, printers, solutions
computing, information technology, services
computing. Also all related assets
with the equipment in offices, factories, warehouses and
companies such as switchboards, computers
office, computer equipment, forklifts,
retractable, collect orders, stackers, etc. and, ultimately,
a wide range of machinery with the latest technology,
can form the basis of contracts for renting.
- Motor-cars for both retail and
professionals and corporate fleets. Also

 

are the subject of derivatives, suitable for passenger use
commercial vans up to a certain
tonnage.
Therefore, renting is a financial instrument:
· Very profitable for our company as it allows
dispose of an asset without having to immobilize
financial resources and can allocate resources to
investments with higher returns.
· Apply to goods that do not provide solvency
society and, instead, it is imperative their good
operation in the company.
· Very easy to access the property using a
rapid technological change.
· Allows the possibility to enjoy the good (car or
equipment) without making a down payment
important.
Improves adaptation to the technological evolution of the
existing equipment on the market and the evolution of the
company.
· Not immobilize the joint resources of goods
need continual renewal, providing greater
liquidity.
· Whose assets are not reflected in the balance of society,
lightening it.
· That simplifies administrative tasks, is treated as
rent more, including all services in a
single monthly payment.
• In the monthly incomes that are 100% expenditure
tax deductible, provided that it grant the right
a business or professional use.
· Avoid any controversy about the accounting
amortization of the leased asset, it is not
our property.
FACTORING
Factoring is a contract that is essentially
in providing administrative and financial services
by which we yield to a factoring company
the receivables of all or part of the billing
short term, making our short sales in
cash sales. Thus, the factoring company
she is the owner of the debt owed to us taking
the risk of insolvency and be responsible for the
accounting and billing.
The instrumented receivables can come in
invoices, bills, receipts, certificates or other media.
It can be interpreted as a way to prevent
delinquencies in the company and is widely used by the
companies whose financial situation prevents them from applying
a line of credit.
However, factoring is not just limited to an assignment
credits, but includes the provision of other
complementary services that are attractive
product such as:
“Insurance against insolvency of the debtor of 100%,
until a certain amount of risk.
-Classification of the creditworthiness of customers.
-Collection Management Billing assigned.
-Information on the evolution of recovery.
-Trade credit insurance on customers
purchasers, or receiving payment delivered to a percentage
of possible failures.
-Advances to a percentage of sales transferred.
A factoring transaction does not require us to take
All the above services but we can hire
factor with those who best for you.
We can distinguish various types of factoring in terms
of several criteria:
• If a financial institution we anticipated or not the funds,
distinguish:
* If the lender advances the funds to us, we can
request the advance of the assigned throughout
time from assignment to the maturity of credit.
* If the lender advances the funds we,
We factor services but do not require the
service funding.
• According to assume or not the financial institution risk
insolvency of the debtor, we find:
* Factoring with recourse: the financial institution assumes
the risk of insolvency of the debtor.
* Factoring without recourse: the financial institution assumes
risk of insolvency of the debtor rather than assuming
we.
The two components of cost of operation
factoring are:
· Commission usually ranges between 1 and 3% of the value of
the invoice and depends on the turnover of our
company, the average value of the bills receivable, the
maturity and risk diversification
transferred. The management of recovery or compensation
domicile effects is charged with the same commission.
· Interests: if loan financing
trade, usually 1% higher than

established for the bank discount and always
calculated on the share financed.
The advantages and disadvantages of factoring are:
Advantages
· Increase cash flow.
· Save time, save costs and accuracy of the
obtaining reports on clients business.
· Allows maximum conversion of the portfolio in cash
debtors and to ensure collection of all of them.
Simplifies accounting · since, by contract
factoring, our company starts to have a single client,
factor society that pays cash.
· Sanea customer base, as it decreases the
allocations and provisions for bad debts.
· Allows receive advance payments of the receivables assigned to the
customers.
· No debt. The company purchasing factor
firm’s debts, without recourse to refund in case of
not copper.
· Streamlines and eliminates administrative tasks.
Disadvantages
· High costs. The interest rate is higher than
conventional trade discount.
• The factor can not accept some of our
documents (invoices) or request for an operation the
option “with recourse” in which, in case of insolvency,
factor society does not take it.
Excluded · related operations
perishables and long term (more than one
year).
· We, as a customer, we are subject to the discretion of
society as a factor in risk assessment
of different buyers.
· For small business or microenterprise, such
operations have very high costs, so only
if our operation has high margins is
Interestingly this service.
TRADE DISCOUNT
The trade off is that the entity
Financial pays us the amount of a debt
not expired (eg a bill of exchange or promissory note)
after deducting interest and legal bankruptcies
relevant by the time between the advance and
the debt is due.
It is a quick way to anticipate the amount of receipts,
bills, notes or other negotiable instruments, that our
holds firm against third parties for operations
specific to our business.
The bank becomes the holder and is
able to repay the amount by presenting
to recover the debtor (delivered) on the expiration of the
letter or note.
The amount deducted is called nominal.
The capital is received net of interest
is called effective. In this operation, cash is
less than the nominal and the difference between both is the
called off.
The main users of the discount are
sole traders and small businesses. Is
a financial instrument for immediate liquidity
commercial operations with customers, to
advance billing. It is a good option for businesses
and companies unable to meet loan and
credits.
The costs of this operation are the
following:
• Interest rate applicable on the nominal quantity
you should charge.
• Commissions. They have set a minimum discount
but not a ceiling, which usually grow in a
proportional to the amount to deduct. These commissions
are:
“From study: is due in the time of confirming the
operation.
“From collection management: varies depending on the characteristics
of effects (resident or not, accepted or not, etc..).
-For return of effects.
-Brokerage notary public.
-Bells: Tax documented legal acts that
accrues at the time of discount, when
are not discounted bills of exchange, as promissory notes,
receipts …
Advantages
• We have greater liquidity.
• We cover the financing needs of
circulating.
• We yield the bills, notes and other negotiable instruments,
and the financial institution the amount we anticipated, and
responsible for the recovery at maturity.
• The purpose of the trade discount is available
advance the amount of sales made
third instrumented through commercial paper.
Supports both bills of exchange and promissory notes, receipts and
certifications.
These are the definitions of financial products
we can offer our financial institution
but let’s see what suits us better.

Website dedicated to providing access to the best material for capacity building in the field of rural finance. Rural Finance has to do with providing financial services to the population of rural areas. The Learning Center aims to assist and support organizations in developing countries in capacity building, enabling them to provide better financial services, which correspond to the needs of households and rural businesses. You can access training guides that will enable managers and staff of training institutions, develop short courses on topics of importance to the development of rural finance, to videos, to a library of documents and multimedia material, to distance learning; a discussion forum on rural finance issues and development.

What are the risks and opportunities of tourism business in the coming years?

The answer to this question was the subject of a presentation by Angel Garcia Butragueno, vice president of American Express Business Travel, spoke during the “Second Meeting with Industry Leaders” organized by Antonio Lopez de Avila, Director of Executive Master in Business Tourist Enterprise Institute, whom I thank for your invitation to participate in it.

Some of the ideas that Angel Garcia and the number of participants presented during this meeting proved to be particularly interesting.

The business travel market: current situation

The Spanish Corporate Travel market (which includes groups and incentive) reached a transaction volume exceeding 3,200 million dollars and is the 5th in size in Europe after Germany, Britain, France and Russia. It is expected that this market will continue to grow thanks to good economic conditions that are experiencing this country.

The tourism business has become a technology business in which we must be able to handle information quickly increasingly abundant and complex.

In general travel expenditures of enterprises engaged in 75% to the purchase of air tickets, 10% hotels, 10% for groups and incentives and 5% for cars.

The corporate tourists stays generally range between 1 and 2 days, which is a hotel for overnight stays between zero and half a night.

In the last 5 years for the sale of airline tickets commission received by travel agents has dropped 6.95 points. It is expected that soon the commission will zero for this type of sale.

Spending on business travel are rising primarily due to rising fuel prices and high hotel occupancy rates being experienced. For this reason, companies tend to focus their recruitment to increase their bargaining power and lower their costs.

For many travel companies represent the largest cost item after salaries and technologies.

The crisis of the traditional business model of travel agents

Contrary to expectations, the Internet has not yet produced the expected disintermediation in tourism. In Spain the number of travel agencies continues to grow.

According to Ángel García Butragueño this phenomenon can persist only temporarily, as the crisis for independent travel agents is inevitable. So what is the force that will cause this crisis? The answer: technology.

Clearly, online booking service available to Internet users are becoming more comprehensive, varied and easy to use. This makes the traditional services of travel agent bookings lose value.

Trying to compete on price has no future. The travel agent has to stop acting like a “teleoperator” and fully transformed into a travel consultant. The role has to shift from commission agent commission agent supplier’s customer is a sales agent of the supplier to customer purchasing agent.

In this sense, information technologies play a fundamental role: to produce a consultancy service with high added value the agent will need increasingly sophisticated technologies, whose costs will be unsustainable for many.

The agencies also have to specialize because companies prefer those agencies that can provide sufficient strength and reliability. No longer goes “do everything”.

American Express’s strategy here is to help businesses maximize the return on investment in the trip. Do not want to be the cheapest, but those that provide the best value for money in terms of services.

This approach is consistent with the change of mentality of the companies now consider travel as a profitable investment rather than a mere game to manage and minimize costs (as happened in the past).

The new business model

According to Garcia, soon we will see the implementation of zero commission for selling airline tickets. The agents have to go to charge a transaction fee directly to customers.

In the future we will commission / transaction fee to the commission / fee for consulting. But will customers be willing to pay?

If businesses are willing to pay, the agents must be able to:

* To help enterprises optimize management and travel costs.
* Provide an adequate level of supply of service providers.
* Provide an efficient service through the appropriate use of technology.
* Provide quality service at the right price.

Change adaptation and innovation, together with the training of human resources in this context will be critical to success.

Since its launch in April 2007 Expedia.es is offering its customers the service to purchase airline tickets free of charge. Travelprice.com, the white mark of Lastminute.com, in some periods also apply this policy of no fees and always try to charge less transaction fees than other online travel agencies. Priceline.com and AvionExpress.com (belonging to Viajar.com) are other examples of companies that use this type of timely promotion.

It seems clear that the charges for transactions with low value added, as is the case of airline tickets between major cities in the world, is something that tends to disappear in the future. The income of travel agents in the future will depend mainly on the services “as”.

Travel agents need to realize the low value they bring to their customers for certain transactions.

According to Angel, another possible scenario is the variable commission payments by airlines to the agencies. A few days ago I read that Aireuropa, in order to encourage ticket sales of higher value, is considering paying a commission to agencies dynamics, instead of 1% fixed for 2008.

The hotel industry, tourists and business travel agents.

The hotel industry, unlike the airline industry is very fragmented. It is likely therefore that the current commission levels experienced by hotels continue unchanged for the coming years.

For the agents maintain the information and services necessary to provide a valuable service to businesses, hotels information (availability, price, service, etc..) Must be integrated into the systems of the same agents.

In Spain 60% of the corporate market is in the hands of the 4 main groups: Amex, Carlson, and Marsans English Court. It is likely that in coming years to grow its market share further.

This implies that those individual hotels can not afford to be part of computer systems and commercial of these groups are very likely to fall outside of this market.

While the goal of agent-consultant will be to offer your client the best solution in terms of money, the running time of this operation must be minimized so that this service can be profitable.

To be effective agents will then see the options of their own system. The hotels that appear on the screen, depending on your criteria, are those which propose to their customers. The agent will then offer the best under a bond of time / productivity, always more important to the profitability of your business.

The hotels belonging to major chains in this context will be advantaged. By contrast, independent hotels have to develop other marketing strategies to attract those tourists who are organizing business trips independently.

The search service hotels that provide travel agents will also depend on the agreements that companies have with the hotel chains.

In the case of contracted rates between companies and hotels, travel agents from American Express process the transaction as quickly as possible because, in this case, everything will be fixed and linked. This operation will then be a transaction with little added value.

Sevices low-cost business and tourism

The entry of low-cost airlines in the business market has covered a market gap that traditional companies were not attending.

According to Garcia ‘s low-cost airlines are serving well to companies who want to travel to destinations that their side but market penetration is likely to grow slightly in coming years due mainly to limited and sometimes nonexistent, differences in prices with the companies traditional, such as Iberia, if purchase in advance.

Significantly, according to a study by Accenture, the tourist business in the U.S. after having set a trend towards services for hotels and low-cost in recent years, are now returning to traditional companies in search of better services and guarantees ( such as punctuality in the case of flights). It is possible that this phenomenon is present also in Europe.

Travel agents must take into account the 2 types of carriers when advising their clients, still the best solution for companies to find the optimal combination of use of the 2 services.

Similarly, the new travel agents also have to offer its customers an optimal combination of using low-cost hotels and traditional hotels.

Future scenarios and service autoreserva

Travel agents will stop using their traditional inplants, which will replace the outsourcing of their service to call centers and online services on their websites.

The strategy for success begins with customer knowledge and technologies today allow us to know all data, customer preferences and needs without requiring a dedicated Implants to a number of accounts.

In addition, the website of the agencies that will enable business customers to directly manage those services with low added value “transactions commodity.

Then be developed autoreserva services for travel agents can devote their time to value transactions, and limit your involvement in the most basic and common transactions.

Customers will then be able to develop standard transactions for its own account in the Web environment from the agency or through automated telephone services.

Therefore, although the technologies play a fundamental role for travel agents tourism oriented business, savings and management control are the other pillars are essential for success.

Introduction: the challenge of growth This paper examines the difficulties inherent in the prudent management of growth in microfinance organizations and identified potential limits to the greater efficiency, profitability and sustainability that are usually expected to achieve growth and higher dimensions.

To illustrate these dilemmas, the paper uses the experience of Banco Solidario SA (BancoSol) in Bolivia. For the formalization as a bank BancoSol brought the prospect of faster growth and, consequently, a number of challenges, unexpected problems, new sources of costs and adjustments of the second generation. From this experience you can learn lessons very interesting, because few microfinance organizations in Latin America have grown so much and so fast.

The objectives of this paper are to analyze how growth has occurred in the case of BancoSol, considering the challenges that this growth creates for any microfinance organization and identify conditions that must be met for prudent management of growth. Given the history of the creation of BancoSol, would be impossible to understand the lessons of this experience if the analysis does not consider, where appropriate, the first steps taken during the PRODEM.

The growth has at least three positive implications for a microfinance organization. First, growth is the central mechanism to increase the reach of the institution, which is one of the main indicators of its success. A growing number of customers improved amplitude range. Given that in developing countries there are large numbers of family businesses that may be subject poor credit but who lack access to financial services, microfinance organizations should always searchan growth.

Let the OHFA help with down payment and closing costs through the profit tax credit or interest-free loan payments until August 2010. Eligible borrowers who participate in the program for their first home buyers or the Ohio Heroes program can use the loan to reduce the costs that a buyer must pay from his pocket when buying a home.

If you qualify for one of the programs for housing loans of OHFA, may decide to take advantage of the benefit program tax credit.

* The OHFA will issue a loan in the form of second mortgage for up to 3% of the purchase price of the house.
* You can use the loan for the down payment for closing costs or other expenses to be paid in advance prior to closing. Note that although the loan will considerably reduce their expenses, you may still need to pay some costs of its pocket if they are not covered by the loan.
* If you take advantage of the loan, the interest rate on the second mortgage is set at 1% higher than the current mortgage rates of OHFA and you begin to pay the August 1, 2010.
* You may be eligible for a new federal tax credit for buyers of their first home of up to $ 8,000. You can claim the credit on your federal tax return for 2008 to be submitted no later than April 15, 2009, or the tax return for 2009 to present in 2010. You can find more information about the tax credit for buyers of their first home on the website of the Internal Revenue Service (IRS).
* There are incentives available if you decide to prepay the loan for the benefit of tax credit for purchasers of homes before June 30, 2010. Otherwise, your mortgage payments will increase slightly due to the additional payment of the second mortgage.

Do I qualify?

To qualify for the benefit of tax credit, you must meet the program requirements of OHFA loans for buyers of homes and closing the transaction of his house before November 30, 2009. You can also claim a federal tax credit of up to $ 8,000 in their federal tax return, 2008 to be submitted before April 15, 2009, or the tax return for 2009 to be presented in 2010. Check the requirements for the program to buyers of their first home and the heroes of Ohio.

In addition, you must:

* Take an educational course for purchasers of housing provided by a housing counseling agency approved by HUD, or
* Use the instructional program for buyers of homes in the OHFA online.

Learn more about the educational options for buyers of homes.
Download Information

You can download information about our loan programs from our download center.

In the coming years, providing excellent customer service will determine the success of any enterprise. Some time in the organizational environment that can be heard this phrase, however, when acting as clients often do not receive a service is consistent with it. It would be useful to recall that when the customer is well served, in addition to comment back.

But if we pause to reflect what is causing this widespread lack of awareness about the service, we can begin with the following: each person who attends our staff belongs to the front line, ie those Employees who have direct contact with the client, since it is difficult to do an executive. This is important, because part of the image that takes the customer of the company, is the treatment given.

The idea is so simple, how to create loyal customers in time, one of the best investments you can make, therefore, is to raise the professional quality of staff. Think of ourselves: we take care to select and train our staff to provide good service?
A good goal is to make regular and casual customers, this is achieved by the service. In this sense, although it is vital to use good technology is not enough to possess the most modern machinery and the best system, all involved must take the most that can be derived from these resources in relation to the unmet needs of market.

At the same time, we must move decisively in the development of the concept of Quality Management. Of course, more than one local entrepreneur might ask: why spend money on quality control if we do not come here?

In the case of products, it is very common to confuse quality control with a gentleman sitting at the end of the line and dedicated to separate the bad from the good that came out. Not so. Quality management aims, simply, that there are no defects. So this is a topic that does not support middle: either you are a fan of the quality of service or is not.

There are several reasons to invest in a program of quality improvement, which vary by market and wanted the technology to process, but always see three reasons that are applicable to any activity and any market:

1. Trade borders, throughout the world, are becoming more permeable, so that new competitors will have at home that have worked for decades in this direction.

2. If you want to place our products or services abroad, we must-at least able to achieve international quality standards, but not only that: we will also have to be competitive in price, delivery conditions, design, etc. ..

3. Consumers today demand higher quality in their purchases and their loyalty to a brand is weakened by adopting an attitude of permanent. If you still have doubts about the benefits of operating quality, I will name – as shown – the following:

*

Increased profitability.
*

Enhancing the quality of loyal customers.
*

Reduced cost of waste.
*

Increased staff satisfaction, reducing turnover.
*

Increased market share by developing the ability to attract new customers.

Is it so important to quality as a substitute for good management?
No. Personally, I am clear that the final quality of service will never exceed the quality of managerial management. This arises from the following: not enough on training and customer service, it must be a cascade effect, starting with the directors and reaching all staff, maintaining inward (internal customers) the same treatment as out (external client).

Finally, a good way to see what kind of services we are taking is to conduct a brief survey among customers and then take the views of senior management, which generally do not know what happens below.

It is clear that the answers obtained will be the starting point to improve things in business, because ultimately what we’re trying to improve the quality of life.